Website Assistance

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  • 09 Jan 2018 12:35 PM
    Reply # 5669187 on 4907545
    Anonymous
    Anonymous wrote:
    Frick wrote:Please respond to this thread if you need help with anything to do with this site technically. I will try to assist you to the best of my ability to ensure that your visit here runs as smoothly as possible.

    Frick,
    When I upgraded from hand tool to hand and power tool I lost all access to instructional videos. Please advise me as to how this can be corrected so that I may continue instruction.

    Thanks, Barney McCabe

  • 08 Mar 2018 1:06 AM
    Reply # 5910344 on 779009
    Anonymous
    Kirk Zabolio wrote:I received a free membership when buying a Wood River Plane from woodcraft. So I filled out the information asked for and logged into the site. However when I get there can't find anything to use. No videos, no useful information at all. What am I doing wrong? Is there something I'm missing? If so what do I do, how do I navigate?

    Thanks Kirk

    I got this exact problem can you re send a log in link thanks
  • 10 Mar 2018 11:55 AM
    Reply # 5949037 on 659040
    Anonymous

    good morning. Is anyone else having issues with video playback? I wanted to watch the wood hinge box series, but I just get the spinning 'working' spiral indefinitely. I tried several other videos within the power tools section, non of them would play. Thanks for any assistance. 

  • 12 Aug 2018 11:54 AM
    Reply # 6520376 on 659040
    Anonymous

    I received a free 3 month membership and when I logged in using the credentials emailed to me I am unable to view any video. All I get is a message that says due t privacy settings the video is unavailable. What do I need to do to see the videos?

  • 02 Nov 2018 4:35 AM
    Reply # 6885209 on 659040
    Anonymous

    Can somebody help me please I would like to upgrade my membership but there is no link anymore like before.

    and i tried to stop the recurring payment but it simply doesn't stop it just says working when i click on it but wen I refresh the link is back on again. 


     

  • 18 Nov 2018 6:52 PM
    Reply # 6913163 on 659040

    I have joined and paying 34.00 monthly. I was initially interested in the wood hinge box. Now I would like to utilize the work shops but I haven’t been able to log into them. At your convenience could you please give me a hand. 

    Best regards,

    Robert Hatfield 

  • 14 Jan 2019 9:10 AM
    Reply # 6999441 on 659040

    Hi,

    I signed up for the annual subscription thinking I would have access to everything; however, I find the Hand Tool Workshop is not part of the package and there is nowhere that I can subscribe to it. I like the workshop I've subscribed to but would also like access to the Hand Tools portion.

    Thanks,

    Brian

  • 31 Jan 2019 1:44 PM
    Reply # 7139384 on 659040
    Anonymous

    I just subscribed to a monthly membership from the free trial period.  Now I can no longer access the episodes on the site.  I can see all of them listed but when I select one the video box appears but will not let me view it.   

  • 03 Feb 2019 1:11 PM
    Reply # 7144250 on 659040
    Anonymous

    For the past week, I have been unable to watch any videos.  Whatever I click on just comes up as a blurred picture and that's as far as it goes.  This is not happening with any other website. 

  • 06 Feb 2019 9:26 AM
    Reply # 7149784 on 7144250
    Anonymous
    Anonymous wrote:

    For the past week, I have been unable to watch any videos.  Whatever I click on just comes up as a blurred picture and that's as far as it goes.  This is not happening with any other website. 


    for the past week, I have also been unable to watch any videos. Please help!
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