Video playback on iPads

  • 21 Feb 2018 7:41 AM
    Message # 5812951

    Hello everyone! This is my first time posting on this forum. I’ve been trying to work my way through my first series...the dining room table. It has been a great experience except for the fact that it seems I cannot view the videos on any of my iPads. It runs perfectly well on my desktop which uses WiFi. I have 2 ipads, and it does the same thing on both. One is an Air 2 and the other is an Pro. I get about 30 sec of video and then it just locks up and starts buffering. I’ve had at&t out here to check the WiFi, it’s working perfectly fine. Any thoughts or suggestions? I travel quite a bit so I watch them in my downtime, but with the current issues, that’s not an option. Thanks in advance

  • 09 Mar 2018 2:35 AM
    Reply # 5927311 on 5812951

    I have the same issue. Here is what helped. I still get some buffering but not as bad. Once you start to play a video, and the video screen pops up. In the lower right hand corner, tap on the gear. Take it off of auto and play the video at a lesser quality. Still buffers, but not nearly as often, and not nearly as long. waaay less frustrating.

  • 03 Apr 2018 1:26 AM
    Reply # 6012411 on 5812951

    Yes, this is happening a lot more than it used to. I have always used my iPad to watch the videos, and it wasn’t until recently that I started having the problems. Very frustrating. 

  • 03 Apr 2018 9:05 AM
    Reply # 6012818 on 5812951
    ROB COSMAN (Administrator)

    I Sent this to Frick.

    Rob

  • 03 Apr 2018 9:11 AM
    Reply # 6012831 on 5812951
    Anonymous

    Vimeo has informed me that the issue is not your internet, it is iPads. Recently we upgraded our camera and also the quality of our videos which means the video size is larger. iPads do not have enough RAM/Memory to play these bigger files so once their RAM is full, they stop playing.

    To solve this going forward, I will reduce the quality slightly to decrease the video size. Some have also informed me that using a different browser like Chrome instead of the default Safari, has solved their issue. You also shouldn't have any issues playing these on other devices.

    Hope this helps, Frick

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